Quintum Tenor AS Guide de l'utilisateur

®Tenor AS VoIP MultiPath/Gateway Switch Product Guide P/N 480-0059-00-10 Tenor and Quintum are registered trademarks. PacketSaver, Quintum Technolo

P/N 480-0059-00-00 1-1Chapter 1: OverviewThis chapter gives you a general overview of the Tenor AS including feature descriptions and capa-bilities.

P/N 480-0059-00-10 6-25Chapter 6: Advanced Topic: SNMP/IVRPre-paid and Post-paid Calling Card - Call Flow (with multiple language support) Figure 6-5

P/N 480-0059-00-10 6-26Chapter 6: Advanced Topic: SNMP/IVRPre-paid and Post-paid Calling Card - Call Flow (with Multi-Session Call support) For a mult

P/N 480-0059-00-10 6-27Chapter 6: Advanced Topic: SNMP/IVRFigure 6-6 Pre-paid and Post-paid Calling Card - Call Flow (multi-session support)

P/N 480-0059-00-10 6-28Chapter 6: Advanced Topic: SNMP/IVRANI Authentication Application Type 1 - Call Flow ANI Authentication Application Type 1 ena

P/N 480-0059-00-10 6-29Chapter 6: Advanced Topic: SNMP/IVRFigure 6-7 ANI Authentication Application Type 1 - Call Flow

P/N 480-0059-00-10 6-30Chapter 6: Advanced Topic: SNMP/IVRANI Authentication Application Type 2 - Call Flow ANI Authentication Application Type 2 ena

P/N 480-0059-00-10 6-31Chapter 6: Advanced Topic: SNMP/IVRFigure 6-8 ANI Authentication Application Type 2 - Call Flow

P/N 480-0059-00-10 6-32Chapter 6: Advanced Topic: SNMP/IVRCall Flow - Message AttributesThe sections which follow indicate the message attributes for

P/N 480-0059-00-10 6-33Chapter 6: Advanced Topic: SNMP/IVRStop Accounting Request Message AttributesTable 6-4 lists the message attributes in the Stop

P/N 480-0059-00-10 6-34Chapter 6: Advanced Topic: SNMP/IVR26h323-voice-quality31 ICPIF of the voice quality Numeric26 h323-remote-address23IP address

1-2 P/N 480-0059-00-00Chapter 1: OverviewWhat is the Tenor AS?The Tenor AS is a VoIP (Voice over Internet Protocol) H.323/SIP switch that digitizes vo

P/N 480-0059-00-10 6-35Chapter 6: Advanced Topic: SNMP/IVRAuthentication Request Message AttributesTable 6-5 lists the message attributes in the Authe

P/N 480-0059-00-10 6-36Chapter 6: Advanced Topic: SNMP/IVRAuthorization Request Message AttributesTable 6-7 lists the message attributes in the Author

P/N 480-0059-00-10 6-37Chapter 6: Advanced Topic: SNMP/IVRAuthorization Response Message AttributesTable 6-8 lists the message attributes in the Autho

P/N 480-0059-00-10 1-1GLOSSARYAAlarm. A brief message that appears on your screen when the Tenor AS encounters a problem (i.e., failed interface). Ala

Glossary P/N 480-0059-00-10of a PBX into a private network in order to elim-inate toll charges. IInternet. A packet based network which transports voi

P/N 480-0059-00-10 1-3the public network, it is considered a WAN. As a result, intra-corporate information is passed through the data network from one

480-0059-00-10 Index-1INDEXAAbout this guide 1-1Alarms 5-2active 5-7display 5-6display via CLI 5-6field definitions 5-2green 6-7history 5-7list of 5-4

480-0059-00-10 Index-2Hunt LDN 1-11IInstallation 3-2connect to Ethernet 3-5connect to line/FXO 3-4connect to PC 3-6connect to phone/FXS 3-3ground safe

Warranty/Approvals QUINTUM TECHNOLOGIES, INC.LIMITED WARRANTY AGREEMENTQuintum Limited WarrantyQUINTUM WARRANTY: Quintum warrants that under normal u

MERCE EXPORT ADMINISTRATION REGULATIONS, EXPORT OR OTHERWISE (B) THE PRODUCTS ARE RELOCATED, MOVED,SHIPPED OR EXPORTED TO ANY LOCATION WHICH WOULD RES

P/N 480-0059-00-10 1-3Chapter 1: OverviewWhichever configuration you choose, the high performance unit provides one Autosensing BaseT connection, alon

Documentation Notice Information in this document is subject to change without notice and does not represent a commitment on the part of Quintum Techn

Agency ApprovalsEMI/EMC StandardsFCC Part 15 Class BICES-003 EN55022:98EN55024:98EN61000-3-2 :95EN61000-3-3:95AS/NZS 3548:1995Safety StandardsUL60950-

FCC WARNINGSThis equipment has been tested and found to comply with the limits for Class A digital device, pursuant to Part 15 of the FCC Rules. These

If trouble is experienced with this device, for repair and warranty information, please refer to the Technical Support insert for repair information a

Canadian NoticeThe Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications

1-4 P/N 480-0059-00-00Chapter 1: OverviewFeaturesThe Tenor AS’s specific features are explained below. Unique DesignTenor AS packs powerful VoIP featu

P/N 480-0059-00-10 1-5Chapter 1: OverviewCapabilitiesSelectNet™ Technology Safety NetQuality of service is virtually guaranteed. Tenor AS ’s built-in

1-6 P/N 480-0059-00-00Chapter 1: OverviewSNMP SupportThe Tenor AS supports Simple Network Management Protocol (SNMP), the standard protocol used to ex

P/N 480-0059-00-10 1-7Chapter 1: OverviewDynamic Call RoutingTenor AS’s intelligent call routing capabilities are state-of-the-art. The unit automatic

1-8 P/N 480-0059-00-00Chapter 1: OverviewTenor AS Call Paths Tenor MultiPath Switch (ASM200 and ASM400) ConfigurationThe Tenor MultiPath Switch Confi

P/N 480-0059-00-10 1-9Chapter 1: OverviewIP Network Calls. Calls coming from the IP network (data network) can be routed to the Line/FXO or Phone/FXS

1-10 P/N 480-0059-00-00Chapter 1: OverviewTenor VoIP Gateway (ASG200 and ASG400) ConfigurationThe Tenor VoIP Gateway Configuration is used for Phone/F

P/N 480-0059-00-10 TOC-1Table of ContentsAbout this GuideWhat’s included? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

P/N 480-0059-00-10 1-11Chapter 1: OverviewAdvanced Features/CapabilitiesCall ManagementThere are four types of routing databases you can configure: By

P/N 480-0059-00-10 1-12Chapter 1: OverviewHop-off PBX Calls. Hop-off numbers are phone number patterns for calls to be routed out to the PSTN. (A hop-

P/N 480-0059-00-10 1-13Chapter 1: OverviewThe primary function of the border element is to collect, manage, and distribute call routing infor-mation.

P/N 480-0059-00-10 1-14Chapter 1: Overviewnetwork access and protects the integrity of the network using Admission Request (ARQ), Admis-sion Confirmat

P/N 480-0059-00-10 2-1Chapter 2: Hardware Components This chapter tells you what is contained in your hardware package. A description of each componen

2-2 P/N 480-0059-00-10Chapter 2: Hardware ComponentsHardware DescriptionThe Tenor AS is a stackable device which provides Phone/FXS and Line/FXO conne

P/N 480-0059-00-10 2-3Chapter 2: Hardware ComponentsLANLink Green On: Link is working properly and there is activity on the line. Off: Link has faile

2-4 P/N 480-0059-00-10Chapter 2: Hardware ComponentsBack Panel• Ground Screw. An earth ground screw is provided to connect to supplemental earth groun

P/N 480-0059-00-10 2-5Chapter 2: Hardware Components• Line/FXO port. Provides an RJ-11 jack for connection to the Central Office to provide direct con

2-6 P/N 480-0059-00-10Chapter 2: Hardware ComponentsFigure 2-4 10/100 BASE-T Ethernet Port Pin Order Table 2-4 Input/Output 10/100 Ethernet port• Co

P/N 480-0059-00-10 TOC-2RJ-11 Cables (for ASM200, ASG200) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8RJ-11 Splitter

P/N 480-0059-00-10 2-7Chapter 2: Hardware Components• Diag. Enables you to perform software diagnostic procedures.• Reset. Enables you to reset the sy

2-8 P/N 480-0059-00-10Chapter 2: Hardware Components Cables The cables listed in Table 2-6 are required to connect a Tenor AS to various interfaces. C

P/N 480-0059-00-10 2-9Chapter 2: Hardware ComponentsFigure 2-7 RJ-11 Connector Pinouts Table 2-7 RJ-11 Connector Pinouts Pin # Definition1TIP2Ring3

P/N 480-0059-00-10 2-10Chapter 2: Hardware ComponentsRJ-11 Splitter Cable (for ASM400 and ASG400)An RJ-11 cable is used to connect the Tenor AS to an

P/N 480-0059-00-10 2-11RJ-45 CablesRJ-45 cable connector pinouts are given in this section to help you identify the proper connector to accommodate yo

P/N 480-0059-00-10 2-12DB-9 Serial RS-232 Cable The Serial RS-232 9-pin cable with a DB-9 male connector (with RS-232 interface) is used to con-nect t

P/N 480-0059-00-10 2-13Chapter 2: Hardware ComponentsSpecificationsVoice/Fax Call Routing: FXO/FXS/IPCoding: A-law, mu-lawVoice Algorithms: G.723.1A (

P/N 480-0059-00-10 3-1Chapter 3: Installation/Basic Troubleshooting This chapter gives you installation instructions, as well as how

3-2 P/N 480-0059-00-00Chapter 3: Installation/Basic TroubleshootingInstallation Before you begin the actual installation, review the pre-installation

P/N 480-0059-00-10 3-3Chapter 3: Installation/Basic TroubleshootingConnect to Phone/FXS Interface Since there are many different PBX devices, keys sys

P/N 480-0059-00-10 TOC-3Monitor Alarms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3-4 P/N 480-0059-00-00Chapter 3: Installation/Basic TroubleshootingConnect to Line/FXO Interface To connect to the Line/FXO port, you must first conne

P/N 480-0059-00-10 3-5Chapter 3: Installation/Basic TroubleshootingConnect to Ethernet LANYou can use these instructions for general connection purpos

3-6 P/N 480-0059-00-00Chapter 3: Installation/Basic TroubleshootingConnect to PC Console You will need to connect the Tenor AS to your workstation’s s

P/N 480-0059-00-10 3-7Chapter 3: Installation/Basic TroubleshootingInstall Supplemental Ground Safety Cable (if required) The Tenor AS provides a supp

3-8 P/N 480-0059-00-00Chapter 3: Installation/Basic TroubleshootingPower up the SystemOnce you have all cables connected properly, you are ready to tu

P/N 480-0059-00-10 3-9Chapter 3: Installation/Basic TroubleshootingAssign IP addressBefore you can configure a Tenor AS, you need to assign a valid IP

3-10 P/N 480-0059-00-00Chapter 3: Installation/Basic Troubleshooting10. From the Flow control drop down list box, choose None.11. Click Ok and a conne

P/N 480-0059-00-10 3-11Chapter 3: Installation/Basic TroubleshootingFigure 2-7 Port Settings Window 6. From the Bits Per Second drop down list box, ch

3-12 P/N 480-0059-00-00Chapter 3: Installation/Basic TroubleshootingGetting Started with Configuration/Making the First CallThis section includes basi

P/N 480-0059-00-10 3-13Chapter 3: Installation/Basic Troubleshooting2. At the prompt, enter the IP address for your unit and enter the default login a

P/N 480-0059-00-10 TOC-4Post-paid Calling Card - Call Flow (with default language) . . . . . . . . . . . . . . . . . . . . . 6-23Pre-paid and Post-pai

P/N 480-0059-00-10 3-14Chapter 3: Installation/Basic Troubleshootinginside the test Gateway at 208.226.140.40), and sends the appropriate data to the

P/N 480-0059-00-10 3-15Chapter 3: Installation/Basic TroubleshootingCommon Symptoms/Problems Before you begin troubleshooting a potential malfunction,

P/N 480-0059-00-10 3-16Chapter 3: Installation/Basic TroubleshootingCommunication with Ethernet Hub, or switch cannot be established. Verify RJ-45 cab

P/N 480-0059-00-10 4-1Chapter 4: Advanced Topic: View Call Detail Records This chapter tells you how to display and understand the Call Detail Recordi

4-2 P/N 480-0059-00-10Chapter 4: Advanced Topic: View Call Detail RecordsWhat is a CDR?A Call Detail Record (CDR) is a string of data which contains c

P/N 480-0059-00-10 4-3Chapter 4: Advanced Topic: View Call Detail RecordsEstablish connection between Tenor AS and CDR Server In order to capture CDR

4-4 P/N 480-0059-00-10Chapter 4: Advanced Topic: View Call Detail RecordsThe instructions below are performed via Command Line Interface (CLI). See th

P/N 480-0059-00-10 4-5Chapter 4: Advanced Topic: View Call Detail RecordsChange CDR Password Change the CDRserver password, if desired, as follows:1.

4-6 P/N 480-0059-00-10Chapter 4: Advanced Topic: View Call Detail RecordsCDR OutputThe following is an example of a CDR output. Each field in a CDR st

P/N 480-0059-00-10 4-7Chapter 4: Advanced Topic: View Call Detail Recordsthe CDR server can send the Tenor AS unit the last Call ID that is received.

P/N 480-0059-00-10 Preface-1About this Guide

4-8 P/N 480-0059-00-10Chapter 4: Advanced Topic: View Call Detail RecordsLocal IP Address: The IP address for the Tenor AS unit originating the CDR. T

P/N 480-0059-00-10 4-9Chapter 4: Advanced Topic: View Call Detail RecordsThe following are CDR fields used in the extended format (1 or 101) only. Cal

P/N 480-0059-00-10 4-10Chapter 4: Advanced Topic: View Call Detail RecordsSample Record for Extended Tenor AS CDR Format 3, 4, 103, 104:Record 1 Sampl

P/N 480-0059-00-10 4-11Chapter 4: Advanced Topic: View Call Detail RecordsCall Disconnected Time: The date and time the call disconnected. The time wi

P/N 480-0059-00-10 4-12Chapter 4: Advanced Topic: View Call Detail RecordsIncoming Device: If the call is incoming, this field identifies which Analog

P/N 480-0059-00-10 4-13Chapter 4: Advanced Topic: View Call Detail RecordsThe following is a CDR field used in the extended format 4 and 104: Incomin

P/N 480-0059-00-10 5-1Chapter 5: Advanced Topic: Diagnostics/Maintenance This chapter explains the advanced topics for diagnosing problems with the u

5-2 P/N 480-0059-00-10 Chapter 5: Advanced Topic: Diagnostics/MaintenanceMonitor LEDsLEDs monitor the health of the system; they are the first signal

5-3 P/N 480-0059-00-10 Chapter 5: Advanced Topic: Diagnostics/MaintenanceType (displays only if you generate an Alarm History)The type of alarm genera

P/N 480-0059-00-10 5-4Chapter 5: Advanced Topic: Diagnostics/Mainte-Valid Alarms The following is a list of all alarm descriptions (text that appears

Preface-2 P/N 480-0059-00-10About this GuideWhat’s included?This product guide is divided into chapters; each chapter describes a specific topic. The

5-5 P/N 480-0059-00-10 Chapter 5: Advanced Topic: Diagnostics/MaintenanceCritical RADIUS Server Not Responding Appears when none of the configured RAD

5-6 P/N 480-0059-00-10 Chapter 5: Advanced Topic: Diagnostics/MaintenanceDisplay all Alarms You are able to display both active alarms and an alarm hi

5-7 P/N 480-0059-00-10 Chapter 5: Advanced Topic: Diagnostics/MaintenanceDisplay Active AlarmsYou are able to display all active alarms as follows:1.

5-8 P/N 480-0059-00-10 Chapter 5: Advanced Topic: Diagnostics/MaintenanceVerify Unit Provisioning An error with provisioning the Tenor AS may cause a

5-9 P/N 480-0059-00-10 Chapter 5: Advanced Topic: Diagnostics/MaintenanceCommand Line Interface (CLI). You can reset the system through the Command Li

5-10 P/N 480-0059-00-10 Chapter 5: Advanced Topic: Diagnostics/MaintenanceIf you need Additional Help If you suspect the problem to be on the network

P/N 480-0059-00-10 6-1Chapter 6: Advanced Topic: SNMP/IVR This chapter explains advanced topics for using the unit, including SNMP and IVR. !SNMP D

6-2 P/N 480-0059-00-10Chapter 6: Advanced Topic: SNMP/IVRSNMPSimple Network Management Protocol (SNMP) is the standard protocol used to exchange netwo

6-3 P/N 480-0059-00-10Chapter 6: Advanced Topic: SNMP/IVRSoftware requirements• Microsoft Windows NT operating system (version 4.0), with TCP/IP versi

P/N 480-0059-00-10 6-4Chapter 6: Advanced Topic: SNMP/IVR5. From the Quintum CD ROM, click on TenorTools. Download the SNMP Agent Software to the HP

P/N 480-0059-00-10 Preface-3About this GuideTypographical ConventionsProduct Guide ConventionsCertain typographical conventions are used throughout th

6-5 P/N 480-0059-00-10Chapter 6: Advanced Topic: SNMP/IVR###EVENT Report_Status_Alarm .1.3.6.1.4.1.6618.2.0.4 "Status Events" NormalFORMAT R

6-6 P/N 480-0059-00-10Chapter 6: Advanced Topic: SNMP/IVRTo set the IP address, use the following CLI command: con-MasterChassis> snmptrapip1 <i

6-7 P/N 480-0059-00-10Chapter 6: Advanced Topic: SNMP/IVRWorking with SNMPView traps You can view the traps HP Openview received from the Tenor AS uni

6-8 P/N 480-0059-00-10Chapter 6: Advanced Topic: SNMP/IVRLaunching Command Line Interface (CLI) from HP OpenviewLaunch Command Line Interface with pop

6-9 P/N 480-0059-00-10Chapter 6: Advanced Topic: SNMP/IVR1. From the HP Openview desktop, right-click on the desired Tenor AS unit icon and select Obj

6-10 P/N 480-0059-00-10Chapter 6: Advanced Topic: SNMP/IVRIVRInteractive Voice Response (IVR) is a feature of the Tenor AS that enables you to offer s

6-11 P/N 480-0059-00-10Chapter 6: Advanced Topic: SNMP/IVRANI AuthenticationThere are two types of ANI Authentication supported in the Tenor AS: Type

P/N 480-0059-00-10 6-12Chapter 6: Advanced Topic: SNMP/IVRTypical IVR Network Connection/Process See Figure 6-2 for a typical network configuration fo

P/N 480-0059-00-10 6-13Chapter 6: Advanced Topic: SNMP/IVR3RADIUS server acknowledges start accounting request. Start Accounting is optional.4Tenor AS

P/N 480-0059-00-10 6-14Chapter 6: Advanced Topic: SNMP/IVRConfigure IVR - Quick Start For a Tenor AS to be used as part of the complete IVR system, a

Preface-4 P/N 480-0059-00-10About this GuideFinding HelpRefer to the Product Guide for help. The Table of Contents and Index tells you where to find i

P/N 480-0059-00-10 6-15Chapter 6: Advanced Topic: SNMP/IVR5. Type sharedsecret (sharedsecret is similar to password), followed by the RADIUS key (up t

P/N 480-0059-00-10 6-16Chapter 6: Advanced Topic: SNMP/IVRConfigure IVR Voice Prompts A voice prompt is a pre-recorded message played for a caller at

P/N 480-0059-00-10 6-17Chapter 6: Advanced Topic: SNMP/IVRblocked “The number you have dialed is blocked.”[blocked] + [hang_up] The number you have d

P/N 480-0059-00-10 6-18Chapter 6: Advanced Topic: SNMP/IVRhang_up “Please hang up and call again later.”--hundred “hundred” --in_use “This account is

P/N 480-0059-00-10 6-19Chapter 6: Advanced Topic: SNMP/IVRpound_key “followed by the pound key.”[enter] + [account_number OR card_number OR pin OR des

P/N 480-0059-00-10 6-20Chapter 6: Advanced Topic: SNMP/IVRCreate Voice Prompt Files Configure the directory which houses the voice prompts as follows:

P/N 480-0059-00-10 6-21Chapter 6: Advanced Topic: SNMP/IVRIVR Call Flow - SpecificationsPre-paid Calling Card - Call Flow (with default language)Figur

P/N 480-0059-00-10 6-22Chapter 6: Advanced Topic: SNMP/IVRFigure 6-3 Pre-paid Calling Card - Call Flow (default language)

P/N 480-0059-00-10 6-23Chapter 6: Advanced Topic: SNMP/IVRPost-paid Calling Card - Call Flow (with default language)Figure 6-4 is a diagram of the cal

P/N 480-0059-00-10 6-24Chapter 6: Advanced Topic: SNMP/IVRFigure 6-4 Post-paid Account - Call Flow (default language)